Terms and Conditions





Welcome to Kashmironline.com. The domain name of the Website (KO) is owned by MTPOnline LLC, a company incorporated under the provisions of the Companies Act, 1956.

The terms and conditions set forth in this document ("Terms of Use") govern customer’s (“you/ your/ traveller”) use of the website, services, and tools offered by KO. These Terms of Use constitute a legally binding agreement between you and KO. If you transact on the website, you agree to be bound by the applicable policies which are incorporated herein by way of reference. KO reserves the right to amend these Terms of Use at any time without notice to you.

Any usage of the Website is subject to the following Terms of Use:

      Limitation on content usage :

The utilisation of any information or materials on this Website by you is entirely at your own risk, for which KO shall not undertake any liability. You should ensure that any products, services or information available through this Website that meet your specific requirements shall be your responsibility.


You are restricted from copying, modifying, distributing, transmitting, performing, displaying, reproducing, licensing, publishing, creating derivative works resulting from, transferring, or selling any information, software, products or services obtained from this Website. Reproduction of content from the Website is prohibited save and except in accordance with the copyright notice, which constitutes these Terms of Use.


Any unauthorised use of the Website may lead to a claim for damages and/or be a criminal offence. You shall bear the consequences arising from the breach of any of the terms given above. Further, KO reserves exclusive rights to alter, modify, and delete any of the contents without giving prior notice to any person.



      Editorial Codes of Conduct

We understand that as a travel agency with millions of readers, we have a responsibility and impact on the world. Our goal is to do business lawfully and ethically, which includes behaving honestly and fairly in all situations and treating others with respect. It's important to us because it's not only good for our employees, partners, and the world but also for business. At Kashmir Online, we are committed to making a positive difference for locals and tourists alike.

Tanveer Padder, CEO, Kashmir Online


Disclaimer: KashmirOnline does not own any images featured on the blog site. Please contact us if you see your copyrighted image on KashmirOnline and would like it to be removed. We will make sure to take the photo down as soon as possible. We always want to give credit where credit is due, so we make sure to attribute the original author whenever we can.


Please Note: Information published by KashmirOnline is not medical advice. Before you take any action, consult a professional medical expert.


     Third party websites

This Website contains either owned by or licensed materials to KO. The material includes, but is not limited to, the design, layout, look, appearance and graphics of the content displayed on the Website. From time to time, the Website may also include external links redirecting to other websites. The links provided will be for your convenience to provide further helpful information. In no way does it signify that we endorse the Website(s). We, or our contractors, agents, owners, and employees, are not responsible for the content or policies of such other websites to which our Website may link or use offers from. Please take time to learn about them as well.


      Limitation of liability

By making a booking, you understand KashmirOnline merely provides a technology platform for booking of services and products and the ultimate liability rests on the respective Travel Agent and/ or Service Provider for its execution/ performance and not KashmirOnline. Thus the ultimate contract of service is between you and the Travel Agent and /or Service Provider as the case may be.
In this regard, you acknowledge the below as well:

      KashmirOnline assumes no liability for the standard of services as provided by the respective Service Providers.

      KashmirOnline provides no guarantee with regard to their quality or fitness as represented.

      KashmirOnline doesn't guarantee the availability of any services as listed by a Travel Agent / Service Provider.

      You agree and acknowledge that KO will have the right of indemnification for any loss that may be caused to KO for any misuse of its Website by you. Moreover, KO will have all rights to approach the appropriate court of law for the enforcement of such rights.

      KO and/or its parents, subsidiaries, affiliates, officers, directors, agents, employees or suppliers and their respective heirs, successors and permitted assigns will not be liable for any damage, or loss that you may suffer due to rejection of your visa, change in plans, hotel cancellation policies and/or any other policy of third parties service providers who are involved in the product that you purchase from KO.

      It shall be your obligation to ensure that your passport is valid and eligible for undertaking international travel. KO and/or its parents, subsidiaries, affiliates, officers, directors, employees, agents or suppliers and their respective successors, heirs and permitted assigns will not be liable for a passport being declared ineligible for entry/exit during or prior to undertaking the international travel. Given below are certain essential do's and don'ts concerning your passport:

      Validity of passports should be at least six months from the date of return;

      Handwritten passports will not be considered valid;

      Passports must have a barcode;

      Passports should not be mutilated or tampered with; and

      The passport's name should match the name on other documents provided for the visa.


      Force Majeure :
Neither KO nor any of its parents, subsidiaries, affiliates, officers, directors, employees, agents or suppliers and their respective successors, heirs and permitted assigns shall be responsible for or be deemed to be in default on account of, any failure to perform or due to delay in performance of any of its obligations hereunder, in whole or in part, if such performance is rendered impracticable by the occurrence of acts of war, whether declared or undeclared, sabotage, embargo, acts of terrorism, riot or other civil commotion, failure in transportation, act of any government or any court or administrative agency thereof, acts of God, fire, explosion, flood, earthquake, strike, the act of government or other catastrophes, epidemics or quarantine restrictions, or other cause(s) beyond the reasonable control of KO (“Force Majeure”). Both you and KO shall use their best efforts to avoid, overcome and offset the effects of any cause or potential cause of an event of Force Majeure. Upon cessation of the cause of the Force Majeure, the Terms of Use given hereunder shall again become fully operative. However, a Force Majeure event will not relieve you or KO of the obligations accrued prior to the occurrence of the Force Majeure.


      Transaction Privity :
The Website platform is offered to you for meeting and interacting with concerned agents and other service providers for organizing your travel. KO is not and cannot be a party to or control in any manner any transaction between such travel agents and other service providers. Hence, please note that:

      All commercial/contractual terms are offered by and agreed to between the travellers and travel agents alone. The commercial/contractual terms include without limitation terms relating to price, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after-sales services related to products and services. KO does not have any control or does not determine, advise, or involve itself in the offering or acceptance of such commercial/contractual terms between the travellers and travel agents.

      You acknowledge that through the Website, KO merely provides a platform which enables you to access various travel services offered by the travel agents. It is agreed that the contract for the sale of any of the products or services shall be a strictly bipartite contract between you and the travel agent, and KO shall not be privy to such contract.

      KO and/or its parents, subsidiaries, affiliates, officers, directors, employees, agents or suppliers and their respective successors, heirs and permitted assigns shall not be or deemed to be responsible or be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, but not limited to, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of this Website, or for any lack or deficiency of services provided by any person (including any airline, travel agent/tour operator, hotel, facility or similar agency), whom you shall engage or hire or appoint, pursuant to or resulting from, the content available on the Website.

      KO does not make any representation or warranty regarding the item-specifics (such as legal title, creditworthiness, identity, etc.) of any travel agents or service providers. You are advised to independently verify the bona fides of any particular travel agent that you choose to deal with on the Website and use your best judgement on that behalf.

      KO shall not be liable for delays or inabilities in performance or non-performance in whole or in part of its obligations due to any causes that are not due to its acts or omissions and are beyond its reasonable control, such as Force majeure events or other similar causes, problems at airlines, rails, buses, hotels or transporters end. In such an event, the affected traveller will be promptly given notice as the situation permits.


      Privacy :
Your privacy is extremely important to us. Upon acceptance of these Terms of Use, you confirm that you have read, understood, and unequivocally accepted our Privacy Policy.


      Mode of Refund :

KO is not liable for any extra charges or refund of money that takes place between you and the travel agency. You acknowledge and understand that refund may be made in the form of a credit note/ voucher such that it may be used for future travel subject to terms applicable thereon or may be done in cash. In all cases, mode of refund (credit note or cash) is dependent upon the Travel Agent and/ or Service Provider as the case may be.


      Covid-19_Bookings, Refund And Cancellations :
The Customer agrees that due to recent outbreak of COVID-19 which has been declared as pandemic, there may be instances, where the end service provider (including Travel Agent) either cancels the booking or refuses to provide the services, as agreed with the Customer, by assigning or not assigning any specific reason for such refusal. Refusal of service may be due to the reasons including but not limited to the Customer:

      Exhibiting any symptoms associated with COVID 19.

      Refusing to comply with safety advisories, like wearing protective gear, complying with social distancing norms etc.

      Suffering of any ailment making the Customer vulnerable to the virus

      Posing a threat to the health and safety of others or

      Any other condition put forward by the Central Government, State Governments and statutory bodies etc.


      In such cases KashmirOnline will assume no liability for the refusal of service by the end service provider. The Customer also agrees that refund, if any, for such bookings will be processed by KashmirOnline to the Customer subject to receipt of the same from the end service provider.
The Customer further understands that due to the outbreak of COVID-19, there may be frequent changes in guidelines and/ or SOPs issued by the Central Government, State Governments and statutory bodies etc. that a traveler will have to follow in order to undertake the travel.
The Customer agrees to abide with all such guidelines/SOP while undertaking any travel. In case Customer fails to adhere to the same which results in the refusal to travel, KashmirOnline will not be held liable for such refusal and refund, if any, shall be strictly as per the terms of the service provider.


      Indemnification & Restrictions On Refund :
The Customer agrees to indemnify, defend and hold harmless KashmirOnline, its affiliates and their respective officers, directors, lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by such indemnified persons, that arise out of, result from, or may be payable by virtue of, any breach of any representation or warranty provided by the User, or non-adherence of any covenant by the Customer. KashmirOnline reserves its right to hold or forfeit the refund if it found the Customer violating any of the T&Cs.


      Customer's Responsibility :
While we appreciate hearing from you, however, you are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews posted about this Website and/or about KashmirOnline on any other website, Social Media Platform or any other mode as may be available to you from time to time). You will not post or continue to post or transmit or continue to transmit or publish/ continue to publish any content about KashmirOnline and/ or any of its subsidiaries or affiliates which is unlawful, threatening, libelous, defamatory, untrue, obscene, pornographic or other material or content that you believe or have reasons to believe to be untrue and may have an adverse impact on the reputation of KashmirOnline.


      Contact Us:
Please send any questions or comments (including all inquiries related to copyright infringement) regarding this Website to support@kashmironline.com


      Grievance Redressal:
For any grievance related issues, you can contact Kashmir Online at 9541664463 or reach at support@kashmironline.com.